Digital Transformation Leader

2 weeks ago

Meerut, Uttar Pradesh, India beBeeSupport Full time ₹ 24,00,000 - ₹ 32,00,000
Enterprise Software Director Role

We empower financial institutions to become leaders in digital transformation.

This is a professional team of global scale working with top clients on exciting projects in an environment where we learn new things every day. Each code, each contribution, and each challenge are celebrated here.

We welcome candidates who share our values and have the skills to join us on our journey to build the future of finance together.

Job Overview

The Director of Enterprise Software Support is responsible for leading and overseeing post-implementation customer support activities within the banking domain.

Ideal candidates have multiple project experience along with software development experience in banks and over 10 years of experience.

This role involves:

  • Leading and managing application support teams, providing guidance and support to ensure effective execution of projects.
  • Developing and maintaining strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensuring early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Defining and implementing service delivery strategies, ensuring efficient processes and timely project completion.
  • Driving business growth by identifying new opportunities within existing accounts and actively seeking new clients.

Key responsibilities include:

  • Monthly planning with team and monitoring of open tickets.
  • Maintaining customer relationships and increasing CSI.
  • Ensuring that support provided is within the agreed SLAs.
  • Planning, communicating and executing change requests throughout the support lifecycle.
  • Guiding and reviewing Requirements Documents for change requests.
  • Identifying and managing the risks, assumptions, issues, and dependencies of the project and communicating through project status reports and project boards.

This role requires:

  • Over 10 years of experience in IT company, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelors or masters degree in Computer Science.
  • Banking experience will be an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.
Requirements

The ideal candidate will possess:

  • Strong leadership abilities, with the ability to inspire and motivate a team.
  • Experience in managing Support Teams, supporting Online/Mobile Banking and CRM solutions in financial institutions.
  • Complete command over Agile Scrum and Waterfall and other SDLC Methodologies.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
  • Sound knowledge of the banking domain and the software product industry, with a deep understanding of client needs and market trends.
What We Offer

We provide a comprehensive benefits package, including:

  • Performance-linked bonus: your hard work doesn't go unnoticed.
  • Rewards beyond the job: enjoy a birthday leave.
  • Global impact, cutting-edge tech: immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.
  • Unleash your potential: develop yourself with training sessions.
  • Diverse, vibrant community: be part of a dynamic environment that values diversity and inclusivity.

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