
Business Operations Executive
3 days ago
We are seeking a highly skilled Operations Lead to oversee the daily operations of multiple teams. This individual will be responsible for managing service level agreements, developing standard operating procedures, streamlining cross-team handoffs, and driving measurable outcomes.
Key Responsibilities- Team Leadership & Scheduling: Manage team pods across various departments; create rosters, capacity plans, and shift coverage.
- Process & SOPs: Design, document, and enforce SOPs for each stage of the operation.
- Pipeline Throughput: Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
- Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking.
- Onboarding Excellence: Ensure accurate documentation, agreements, background checks, and system access.
- Quality & Compliance: Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
- Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs.
- Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
- Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.
- 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments.
- Strong program/project management skills, data-driven decision-making, and obsession with execution.
- Hands-on experience with CRM/ATS, Google Sheets/Excel, and collaboration tools.
- Excellent communication, stakeholder management, conflict resolution, and coaching skills.
- Comfort with night shifts and U.S. client alignment; thrives in a fast-paced, target-driven setup.
Success Metrics You'll Drive:
- Reduced time-to-onboard and time-to-first-submission
- Higher submissions-to-interview and interview-to-offer conversion
- Improved show-up and join rates
- On-time SOP compliance and zero critical defects
- NPS/CSAT improvements from candidates and internal stakeholders
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