Insight and Analytical Manager

4 weeks ago


Mumbai, Maharashtra, India Capita India Full time
Job Title: Manager, Profile Analytics

Location: Mumbai or Pune

Job Type: Full-Time (Hybrid working environment i.e. Work from home or office basis client requirement)

About the Role:

We are seeking a highly skilled and experienced professional to join our dynamic team as a Manager, Profile Analytics. The ideal candidate will have a strong background in contact center or call center environments, advanced proficiency in Microsoft Excel, and expertise in data and text analytics using Python or R.

Key Responsibilities:
  • Generate insights from new data and tools and lead solution development
  • Develop tools and methods for analysis and reporting of new data
  • Develop comprehensive customer experience models that guide the business
  • Guide and support benefit estimation and measurement for individual projects
  • Conduct ad-hoc analysis on a request basis as required by the business

You will take responsibility for internal end-to-end consultancy for ad-hoc analyses, clarifying research questions, finding data, operationalizing and conducting analysis, and reporting back with clear next steps. You will also allow us to be more strategic by organizing data, defining new ways to report and analyze it, and increasing our ability to generate ongoing insights.

Requirements:
  • Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field. A Master's degree is a plus
  • Proven experience in a contact center or call center environment operations
  • Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP, and statistical analysis
  • Strong knowledge of Python or R for data and text analytics
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong communication and presentation skills
  • Ability to work effectively in a fast-paced, dynamic environment
  • Experience with data visualization tools (e.g., Tableau, Power BI) is a plus

Interested candidates can share their resumes directly



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