Dedicated Engine Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeEngineer Full time ₹ 10,00,000 - ₹ 20,10,000

Job Overview

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We are seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to customers in the field.

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Key Responsibilities:

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  • Establish and maintain productive customer relationships, ensuring prompt and efficient customer service.">
  • Utilize specialized tools and documented procedures to diagnose and complete complex repairs at customer locations.">
  • Perform preventative maintenance on engines and related components in the field according to schedules and standards.">
  • Escalate unresolved technical issues to product specialists or supervisors.">
  • Provide coaching, development, and knowledge transfer to technicians and apprentices; may review repair plans and parts lists.">
  • Complete required documentation such as service worksheets, timesheets, warranty claims, and quality documents.">
  • Identify and communicate additional sales and service opportunities with customers.">
  • Maintain service vehicle and tools in proper operating condition.">
  • Ensure compliance with all relevant Health, Safety, and Environmental policies and report any issues or incidents.">
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Requirements:

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To succeed in this role, you should have:

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  • Significant field service work experience.">
  • Expert-level knowledge of and/or experience with engine products.">
  • Customer service experience.">
  • Experience providing technical advice and coaching to junior technicians (preferred).">
  • Strong analytical and problem-solving skills.">
  • Able to work independently and as part of a team.">
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Benefits:

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This role offers:

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  • Opportunities for professional growth and development.">
  • A competitive salary and benefits package.">
  • A dynamic and supportive work environment.">
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