Soft Skills Trainer

2 weeks ago


Bengaluru, Karnataka, India ABC Worldwide (AKA BRIP Careers Worldwide) Full time

Job Title

ABC Worldwide (AKA BRIP Careers Worldwide) seeks an experienced Soft Skills Trainer to join our team.

About the Role

We are looking for a highly skilled trainer to enhance the customer service skills of employees handling queries related to Telecom. This role focuses on developing effective communication, empathy, and problem-solving abilities in a BPO environment, ensuring high levels of customer satisfaction and compliance with industry standards.

Key Responsibilities

  • Training Delivery: Conduct soft skills training sessions tailored to Telecom customer service, focusing on effective communication, active listening, empathy, and customer engagement.
  • Curriculum Design and Development: Design and update training materials, role-play scenarios, and case studies to align with customer service standards specific to the Telecom sector.
  • Coaching and Mentoring: Provide one-on-one coaching and mentoring to employees, focusing on building confidence in handling customer interactions.
  • Assessment and Feedback: Assess trainees' performance through observations, role-plays, and call simulations.
  • Stakeholder Engagement: Collaborate with team leaders and quality assurance personnel to identify training needs based on performance metrics.

Requirements

  • Education: Bachelor's degree in communication, Education, Psychology, or related field.
  • Experience: Minimum of 3 years as a Soft Skills Trainer in a BPO, preferably in the Telecom sector.
  • Skills: Strong verbal and written communication skills, knowledge of customer service standards in the Telecom industry, proficiency in training methodologies, coaching, and assessment techniques.
  • Competencies: Empathy and Patience, Analytical Skills, Adaptability, Team Player.

Salary Range: ₹6,00,000 per annum, depending on experience.



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