Soft Skills Trainer
2 weeks ago
Job Title
ABC Worldwide (AKA BRIP Careers Worldwide) seeks an experienced Soft Skills Trainer to join our team.
About the Role
We are looking for a highly skilled trainer to enhance the customer service skills of employees handling queries related to Telecom. This role focuses on developing effective communication, empathy, and problem-solving abilities in a BPO environment, ensuring high levels of customer satisfaction and compliance with industry standards.
Key Responsibilities
- Training Delivery: Conduct soft skills training sessions tailored to Telecom customer service, focusing on effective communication, active listening, empathy, and customer engagement.
- Curriculum Design and Development: Design and update training materials, role-play scenarios, and case studies to align with customer service standards specific to the Telecom sector.
- Coaching and Mentoring: Provide one-on-one coaching and mentoring to employees, focusing on building confidence in handling customer interactions.
- Assessment and Feedback: Assess trainees' performance through observations, role-plays, and call simulations.
- Stakeholder Engagement: Collaborate with team leaders and quality assurance personnel to identify training needs based on performance metrics.
Requirements
- Education: Bachelor's degree in communication, Education, Psychology, or related field.
- Experience: Minimum of 3 years as a Soft Skills Trainer in a BPO, preferably in the Telecom sector.
- Skills: Strong verbal and written communication skills, knowledge of customer service standards in the Telecom industry, proficiency in training methodologies, coaching, and assessment techniques.
- Competencies: Empathy and Patience, Analytical Skills, Adaptability, Team Player.
Salary Range: ₹6,00,000 per annum, depending on experience.
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