Production Operations Manager

3 days ago

Bengaluru Bangalore Chennai Hyderabad Secunderabad Telangana, India beBeeCoordination Full time US$ 1,04,000 - US$ 1,30,878
Job Description

The Production Support Coordinator will oversee daily operations and support of production systems, ensuring system reliability, availability, and performance. This role involves managing the release process, coordinating with solutions architects, and ensuring seamless integration and deployment of new features and updates.

This includes:

  • Monitoring production systems, identifying issues, and implementing corrective actions to ensure system stability and performance.
  • Collaborating with IT teams and stakeholders to resolve production incidents promptly.
  • Maintaining documentation of production issues, solutions, and best practices.
  • Conducting root cause analysis of recurring issues and implementing permanent fixes.
Responsibilities

The Production Support Coordinator will be responsible for:

  • Production Support:
    • Monitor production systems, identify issues, and implement corrective actions to ensure system stability and performance.
    • Collaborate with IT teams and stakeholders to resolve production incidents promptly.
    • Maintain documentation of production issues, solutions, and best practices.
    • Conduct root cause analysis of recurring issues and implement permanent fixes.
  • Release Management:
    • Develop and maintain release schedules for all production systems.
    • Coordinate with development, QA, and operations teams to ensure successful deployments.
    • Ensure all releases are thoroughly tested and compliant with company policies and standards.
    • Manage and document the release process, including change management and version control.
  • Collaboration with Solutions Architects:
    • Work closely with solutions architects to understand system design, architecture, and integration points.
    • Provide input on production environment requirements and constraints during the design and planning phases.
    • Assist in the implementation of architectural changes and optimizations to improve system performance and scalability.
  • Continuous Improvement:
    • Identify opportunities for process improvements and automation in production support and release management.
    • Implement best practices and industry standards to enhance system reliability and efficiency.
    • Stay updated with the latest technologies and trends in production support and release management.
Required Skills and Qualifications

The ideal candidate will have:

  • Proven experience in production support, release management, or a related role.
  • Strong knowledge of ITIL processes and best practices.
  • Experience with release management tools and practices.
  • Familiarity with software development lifecycle (SDLC) methodologies.
  • Knowledge of cloud platforms (e.g., AWS, Azure) and CI/CD pipelines is a plus.
Benefits

This position offers:

  • Opportunities for professional growth and development.
  • A fast-paced and dynamic work environment.
  • The chance to work with a talented team of professionals.
Others

Please note that this position may require occasional on-call support and after-hours work for critical issues or deployments.

The ability to work in a fast-paced environment and adapt to changing priorities is essential.

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