Enterprise Support Specialist

2 days ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title

We are seeking a skilled and experienced Support Analyst to join our team. The ideal candidate will have a strong background in computer science, IT or related field, and at least 5 years of experience in production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms.

Key Responsibilities
  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Provide primary operational support for multiple large, distributed software applications.
  • Employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
  • Perform in-depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
  • Willing to participate in the 24/7 on-call rotation.
  • Automate toil, by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Ability to perform integrations between components and monitoring tools.
  • Lead hypercare events internally from NOC Team.
  • Responsible for incident logging, accurately tracks and documents all incidents.
  • Provide recommendations and feedback in the process review sessions.
Required Skills and Qualifications
  • 4-year degree in computer science, IT or related field
  • At least 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms
  • Hands-on problem-solving and troubleshooting
  • Good understanding on applications developed using Java, TypeScript, python
  • Hands-on Azure Cloud experience particularly with AKS, API management, Service Bus, Azure Functions
  • Proficiency in monitoring, APM, and profiling tools Splunk, Prometheus, Grafana
  • Working experience with containers, Kubernetes, and Helm
  • Functional knowledge of Cloud Network, Firewalls, Ingress, and Egress controllers, Service Mesh
  • Good understanding of Argo CD, GitLab, CICD, Terraform, Infrastructure as Code
Benefits
  • Strong communication skills and ability to explain technical concepts clearly
  • A willingness to dive into understanding, debugging, and improving any layer of the stack
Others

We are an equal opportunity employer and welcome candidates from diverse backgrounds. We are committed to providing a safe and inclusive work environment for all employees.

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