Administrative Data Specialist

19 hours ago

Kanpur, Uttar Pradesh, India beBeeDonor Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title

The Donor Coordinator is a multifunctional role that covers partial combinations of donor processing, quality control, communications, and various office tasks. This position provides superior customer service to members/donors through multiple communication channels. Researches and responds to questions, complaints, concerns, and issues relating to the administration and compliance requirements of clubs, districts, or multiple districts in a timely manner.

This role coordinates with headquarters, ISAME, Accounting, Operations teams on donor entry, quality control queues, and recognition processing. Supports the promotion and development of initiatives through various communication methods.

Key Responsibilities:

  • Processes via data entry, donation, and recognition information. Assembles donation-related documentation and ensures it is properly indexed and linked with donation payment data. Conducts quality assurance on all India donation data entry and ensures data integrity. This includes generating reports, reviewing entries, and conducting research in various databases. Coordinates with other departments to process donations and related functions as assigned.
  • Resolves any donor processing product or service issues by clarifying the member/donor's issue, determining the cause, and selecting/relaying best solution to resolve the issue. May utilize various resources in researching and responding to issues.
  • Communicates effectively with members, leaders, and headquarters staff/departments, and vendors to resolve concerns within set turn-around times.
  • Ensures monitoring reports (MIS) are accurate and submitted in a timely manner, including vendor MIS.
  • May engage and conduct research and analysis of NGOs or charitable organizations, as appropriate, to maintain current awareness of industry best practices.
  • Ensures appropriate legal, financial compliance, and audit requirements are met. Executes service requests of ad hoc reports as directed.
  • Required Skills and Qualifications:
    • Data Management - Ability to handle and organize large datasets across multiple rows and columns efficiently. Creates and manipulates Pivot Tables, applies consistent formatting, uses rules for conditional formatting, basic data analysis to perform calculations, filter data, identifies and computes percentages for comparisons, and other metrics.
    • Bachelor's or master's degree in a relevant field, such as business administration, social services, etc.
    • Minimum of 3-5 years of related experience (office 365, account receivables administration, grants, etc.).
    • Ability to learn new processes and rapidly adapt to changing priorities.
    • Comfort with operating in multiple databases with comprehension and accuracy.
    • Good in Excel, eye for detail.

This position involves hybrid working, with three days spent in the office and two days working from home.

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