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Retail Travel Team Lead
2 weeks ago
A seasoned sales leader is required to drive revenue growth and team performance in our retail travel store. This role involves leading a team of dedicated travel consultants, ensuring they provide exceptional customer service, expert travel advice, and tailored solutions to clients.
Key Responsibilities:
- Team Leadership: Inspire, mentor, and lead a high-performing team of travel consultants, fostering a positive and collaborative work environment.
- Sales and Revenue Generation: Develop and execute effective sales strategies to maximize revenue, achieve business objectives, and drive growth through strong client relationships.
- Customer Service: Maintain exceptional customer service standards, address inquiries, resolve issues, and ensure high client satisfaction levels.
- Product Knowledge: Stay up-to-date on industry trends, destinations, and developments to provide expert advice and support the team in delivering accurate information.
- Operational Excellence: Oversee store operations, including inventory management, administrative tasks, and adherence to company policies and procedures.
- Training and Development: Provide training sessions and ongoing support to enhance team product knowledge and sales skills.
Requirements:
- Minimum 2 years' experience in travel sales and team leadership with a proven track record.
- Strong knowledge of travel destinations, products, and services.
- Excellent communication and interpersonal skills.
- Leadership qualities to motivate and develop a high-performing team.
