Senior Workforce Optimization Specialist

1 day ago


Davangere, Karnataka, India beBeeEngineer Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Opportunity:

We are seeking an experienced Verint Engineer to design, build, deploy and configure Work Force Optimization platforms in multiple environments. The successful candidate will possess a strong command of WFO technologies, server components, desktop applications and telephony integrations.

Main Responsibilities:

  • Design and implement WFO platforms in global data centers, private hosted cloud and on-premise locations
  • Extract business requirements from clients and provide consultative services
  • Develop and review best practice implementation processes
  • Provide technical support for WFO Implementation tasks, including server and operating system issues and network connectivity issues
  • Perform training for customers on WFO server maintenance and PC client loading
  • Perform application upgrades on WFO servers

Required Skills and Qualifications:

  • Verint Work Force Optimization Certification
  • Minimum 5 years technical experience with Windows and Active Directory system administration
  • Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
  • Experience with JAVA Enterprise, frameworks, app servers like Tomcat, JBoss, MS SQL database structure, administration, performance tuning and scripting
  • Knowledge of Microsoft Windows Server operating systems and network topology, Linux OS's and associated technologies

Desired Qualifications:

  • Knowledge of Work Force Management or Analytics
  • VMware knowledge
  • Knowledge of Apache web servers and SSL certificates

About the Position:

This is an exciting opportunity for a skilled engineer to join our team and contribute to the delivery of high-quality solutions.



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