
Senior Workforce Optimization Specialist
1 day ago
Job Opportunity:
We are seeking an experienced Verint Engineer to design, build, deploy and configure Work Force Optimization platforms in multiple environments. The successful candidate will possess a strong command of WFO technologies, server components, desktop applications and telephony integrations.
Main Responsibilities:
- Design and implement WFO platforms in global data centers, private hosted cloud and on-premise locations
- Extract business requirements from clients and provide consultative services
- Develop and review best practice implementation processes
- Provide technical support for WFO Implementation tasks, including server and operating system issues and network connectivity issues
- Perform training for customers on WFO server maintenance and PC client loading
- Perform application upgrades on WFO servers
Required Skills and Qualifications:
- Verint Work Force Optimization Certification
- Minimum 5 years technical experience with Windows and Active Directory system administration
- Strong experience with WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
- Experience with JAVA Enterprise, frameworks, app servers like Tomcat, JBoss, MS SQL database structure, administration, performance tuning and scripting
- Knowledge of Microsoft Windows Server operating systems and network topology, Linux OS's and associated technologies
Desired Qualifications:
- Knowledge of Work Force Management or Analytics
- VMware knowledge
- Knowledge of Apache web servers and SSL certificates
About the Position:
This is an exciting opportunity for a skilled engineer to join our team and contribute to the delivery of high-quality solutions.
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