IT Operations Manager

1 week ago

Dombivli, Maharashtra, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are seeking a seasoned leader to oversee our support and DevOps functions.

The ideal candidate will have extensive experience in IT consulting, support, or operations roles, with at least 3 years in a leadership capacity.

  • Lead and manage the operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.
  • Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
  • Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
  • Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
  • Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
  • Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.
  • Mentor and develop team members through structured training, performance reviews, and career development plans.
  • Manage resource planning, hiring, and talent pipeline development to support current and future project needs.

Required Skills:

  • Minimum 15 years of experience in IT consulting, support, or operations roles.
  • Minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred).
  • Strong understanding of trade lifecycle processes and system integration points.
  • Excellent communication, stakeholder management, and documentation skills.
  • Ability to work independently and collaboratively in a global delivery model.

Professional Attributes:

  • Strong leadership and team-building capabilities.
  • Analytical mindset with a focus on problem-solving and service excellence.
  • High attention to detail and commitment to quality.

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