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Officer Customer Support
2 weeks ago
Job Description:
">The primary goal of this role is to ensure that customers receive exceptional service and support. The ideal candidate will be responsible for delivering high-quality service, resolving customer complaints, and handling financial transactions.
">Key Responsibilities:
">- ">
- Deliver service quality in order to achieve Quality benchmarks defined from time to time.">
- Achieve defined Call Quality scores.">
- First Call Resolution 90% (for non-Complaints related calls)">
- Responding to customers with the resolution within the defined TATs.">
- Process adherence in respect of submission of the relative annexure to the supervisor for authentication further action.">
- Accurate hotlisting of the Debit/Credit/Prepaid cards, basis the card account details provided by the customer">
Required Skills and Qualifications:
">To be successful in this role, you will need:
">- ">
- Good communication skills.">
- Proactive and focused approach.">
- Banking product and process knowledge.">
- Graduate degree.">
- Experience in banking or a related field.">
Benefits:
">This role offers a unique opportunity to work in a fast-paced environment and make a real difference in customers' lives.
">Others:
">If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this role.
"] ,