Cleaning Operations Manager

3 days ago

Tiruppur, Tamil Nadu, India beBeeHousekeeper Full time ₹ 70,00,000 - ₹ 90,00,000
Job Title

A Head of Cleaning Operations is required to manage the cleaning department, ensuring high standards of cleanliness and organization throughout a large corporate campus.

Key Responsibilities:
  • Develop and execute a comprehensive strategy for housekeeping services that aligns with overall corporate objectives.
  • Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
  • Oversee the budget for the housekeeping department, including labor costs and equipment procurement.
  • Forecast and manage capital expenditures (CAPEX) for cleaning equipment and operational expenditures (OPEX) for consumables.
Operational Excellence and Quality Assurance:
  • Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.
  • Conduct regular inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.
  • Leverage technology, such as smart cleaning solutions and inventory management systems, to optimize workflows and track service delivery.
  • Address and resolve any cleaning-related issues, complaints, or feedback from employees and management promptly and professionally.
Team Leadership and Development:
  • Lead and manage a team of housekeeping staff, supervisors, and vendors, fostering a culture of accountability and high performance.
  • Develop and deliver training programs covering best practices, safety protocols, use of chemicals (COSHH), and customer service.
  • Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.
  • Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.
Health, Safety, and Compliance:
  • Ensure full compliance with all local, state, and federal health and safety regulations related to commercial facilities.
  • Implement infection prevention and control measures, especially for high-touch surfaces, to maintain a healthy and safe work environment.
  • Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.
  • Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.
Stakeholder and Vendor Management:
  • Manage relationships with external service providers for specialized cleaning services, waste management, and pest control.
  • Collaborate with other departments, including Facilities, IT, and HR, to coordinate cleaning activities and support company events.
  • Promote good hygiene practices among all employees through awareness campaigns and providing necessary supplies.

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