Chief Crisis Responder

1 week ago


Surat, Gujarat, India beBeeincident Full time ₹ 20,00,000 - ₹ 25,00,000
Job Opportunity: Major Incident Manager

The role of the Major Incident Manager involves analyzing and facilitating timely responses to incidents affecting groups of end users.

  • Incident data analysis is conducted to provide accurate information to stakeholders in a prompt manner.
  • Effective communication is fostered between IT teams and business partners to expedite incident resolution.
  • Technical support employees involved in incidents are coached to ensure efficient issue resolution.
  • A lead is responsible for driving matrixed teams to execute tasks effectively and prioritize them during stressful situations.

Key Skills:

  • Strong interpersonal skills, including collaboration, negotiation, and effective communication.
  • Demonstrated leadership with organizational presence, authority, and responsibility.
  • Familiarity with infrastructure components and interrelationships associated with WAN, network access, authentication, email, and other collaboration products/SaaS solutions.

Benefits and Expectations:

  • An opportunity to work on complex problems and drive results-oriented solutions.
  • A chance to develop strong interpersonal and technical skills.
  • Collaboration with cross-functional teams to achieve common goals.


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