Field Service Expert

3 days ago

Chennai, Tamil Nadu, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Opportunity

This role is designed for individuals who are passionate about delivering exceptional customer service and technical expertise in the field of power generation and engine systems. As an On-Site Service Technician, you will be responsible for diagnosing and completing repairs on Cummins products at designated customer sites, ensuring equipment reliability and customer satisfaction while adhering to safety and quality standards.

Duties and Responsibilities

  1. Diagnostics & Repairs: Independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites.
  2. Customer Support: Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime.
  3. Technical Mentorship: Provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel.
  4. Inventory Management: Manage parts and spares inventory at the work site to ensure operational efficiency.
  5. Issue Escalation: Escalate unresolved issues to product specialists or supervisors when necessary.
  6. Documentation & Reporting: Accurately complete service worksheets, timesheets, warranty claims, and other required documentation.
  7. Sales & Service Opportunities: Identify additional service and sales opportunities with customers.
  8. Training & Development: Continuously engage in training to enhance skills and meet business requirements.
  9. Health, Safety & Environment Compliance: Ensure adherence to all relevant safety policies and legislation, reporting any issues or incidents.

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