Highly Skilled IT Solutions Specialist

1 week ago


Bengaluru, Karnataka, India Leading-Biotechnology-Company Full time
About the Role

We are seeking a highly skilled IT Solutions Specialist to join our Global IT End User Computing team at Leading-Biotechnology-Company.

Job Summary

This role is responsible for configuring and managing Intune features, deploying and managing various applications across different platforms, and troubleshooting complex end-user endpoint issues.

Responsibilities
  • Intune Management: Configure and manage Intune features such as Configuration Profiles, Compliance Policies, and BitLocker encryption.
  • Application Deployment and Management: Deploy and manage various applications across different platforms (Windows, iOS, Android, macOS).
  • Troubleshooting: Troubleshoot complex end-user endpoint issues within an enterprise context after initial triage by other teams.
  • Collaboration: Collaborate with cross-functional teams on global security initiatives and work alongside team members and other cross-functional teams.
  • Project Management: Manage projects, ensuring timelines, milestones, resources, budgets, and documents are adhered to.
Requirements
  • Experience: Minimum 8 years of relevant work experience.
  • Communication Skills: Articulate and persuasive oral and written communications skills.
  • Problem-Solving Abilities: Exceptional analytical, strategic thinking, and problem-solving abilities with focus on customer service.
  • Independence: Ability to work independently with minimal supervision or guidance.
  • Process Improvement: Capable of identifying and executing process improvement initiatives.
Preferred Qualifications
  • Certifications: Microsoft certifications, AWS certifications, Jamf certifications, Service Now accreditation, and ITIL Foundation.
  • Education: Bachelors degree from an accredited college or university or equivalent work experience.
Compensation

The estimated annual salary for this role is $120,000-$150,000, depending on location and experience.



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