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Call Performance Evaluator
3 weeks ago
At our organization, we are dedicated to delivering exceptional customer experiences. We seek a skilled Call Quality Analyst to evaluate the effectiveness of our sales executives' interactions.
- Evaluate recorded sales calls against established quality standards.
- Identify areas for improvement in sales conversations, focusing on customer experience, compliance, and effectiveness.
- Develop detailed feedback reports and collaborate with trainers to implement solutions.
Responsibilities:
Key Responsibilities- Assess recorded sales calls to identify opportunities for growth.
- Analyze data to inform training initiatives and process enhancements.
- Maintain quality standards for sales teams and work closely with trainers to develop coaching plans.
- 1–3 years of experience in quality analysis, call auditing, or training support.
- Strong listening, analytical, and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent communication and interpersonal skills.
- Desire to learn, adapt, and contribute to continuous improvement.
