Operational Insurance Professional

2 days ago

Aurangabad, Maharashtra, India beBeeInsurance Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Term Insurance Operations Specialist

We are seeking an experienced professional to manage post-payment customer cases, ensuring a seamless journey by coordinating with insurers, underwriters, TPAs and internal stakeholders.

About the Role:

This position requires strong communication skills, basic understanding of insurance underwriting and decision-making processes, ability to handle customers patiently, including difficult conversations, and proven stakeholder management skills to push cases forward.

Key Responsibilities:

  • Taking complete ownership of post-payment cases and ensuring a smooth customer experience.
  • Connecting with customers (via calls & emails) to update them on next steps and pending requirements such as document collection, verification, scheduling medicals, and retention.
  • Coordinating with stakeholders (Insurers, TPA's, underwriters, business SPOCs, etc.) to ensure timely case issuance.
  • Achieving monthly issuance targets with minimal Turnaround Time (TAT) and high First Time Right (FTR) rate.
  • Working closely with Insurers to improve operational processes for better issuance rates, reduced TAT, and improved FTR.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of insurance underwriting and decision-making processes.
  • Ability to handle customers patiently, including difficult conversations.
  • Proven stakeholder management skills to push cases forward.
  • Minimum 1+ years of experience in Insurance operations.
  • Basic computer and Excel skills.

This role demands strong communication, stakeholder management, and process improvement skills, along with a basic understanding of insurance underwriting and proficiency in Excel.

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