
Operations Manager Professional
2 days ago
Job Overview
">We are seeking an accomplished Operations Manager Professional to assume a key role in our operations department. As a pivotal member, you will be accountable for ensuring seamless daily operations and driving growth through process improvements.
">Key Responsibilities:
">- Lead a team of at least 40 full-time employees, providing guidance and support to ensure they meet performance targets.
- Develop and implement strategic initiatives to enhance efficiency, productivity, and customer satisfaction.
- Collaborate closely with other departments to foster effective communication and collaboration.
- Deliver exceptional customer service, responding promptly to queries and concerns.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimization.
Required Skills and Qualifications:
">- At least two years of experience as an Assistant Manager -Ops in International BPO and voice Process is required.
- Graduation is mandatory.
- Comfortable working in rotational shifts.
- Strong leadership, problem-solving, and analytical skills.
Benefits and Opportunities:
">- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your professional skills.
- A dynamic and supportive work environment that fosters growth and innovation.
About the Company:
">Our organization is a leading global business process outsourcing (BPO) company dedicated to delivering exceptional customer experiences. We strive to make a positive impact and drive growth through innovative solutions.
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