Business Continuity Specialist

1 week ago

Bareilly, Uttar Pradesh, India beBeeRenewal Full time ₹ 9,00,000 - ₹ 12,00,000
Job Summary:

This role requires an individual who exercises operational excellence, meticulous record-keeping and task management in a high-growth SaaS environment.

The Renewals Data Analyst will have a direct impact on our go-to-market strategy by supporting the Customer Success organization in preparation of resources and documentation related to client renewals.

Main Responsibilities:

  • Collaborate with Customer Success Managers and Renewal Representatives on renewal document preparation.
  • Analyze client data within various internal and external tools to gather supporting information needed to create documentation.
  • Work with employees to help identify actions needed to support a successful renewal process.
  • Build strong working relationships across Sales, Product and Customer Success teams.
  • Perform other duties as assigned.

Necessary Qualifications:

  • At least 2 years of experience executing and analyzing customer data to assist in a smooth renewal process for a SaaS company.
  • Strong analytical and problem-solving abilities.
  • Excellent project management skills and attention to detail.
  • Familiarity with CRM and renewal management software (e.g. Salesforce).
  • Familiarity generating quotes for various client segments.

PREFERRED QUALIFICATIONS:

  • Associate or Bachelor's degree preferred.
  • Ability to multitask, prioritize, and scale.
  • Highly data-driven with a commitment to understanding the renewal lifecycle.
  • Strong presentation, excellent verbal and written communication skills.
  • Flexible, adaptable team player with strong interpersonal skills.

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