Senior Delivery Manager
2 weeks ago
Cadence is seeking a seasoned delivery leader to drive strategic direction and oversight of our Salesforce practice.
This role involves managing a portfolio of programs and projects to ensure successful delivery within budget, alignment with organizational goals, and efficient utilization of resources.
Key Responsibilities:
• Manage the development of Salesforce cross-functional initiatives and production support.
• Oversee gaps between teams, processes, and systems, helping teams reduce exposure to failure, and proactively identify and mitigate risks before they become roadblocks.
• Establish and maintain performance metrics to evaluate project and program success, targeting continuous improvement.
• Allocate and optimize resources across programs and projects, monitor resource utilization, and adjust as needed.
• Develop the overall process improvement strategy, tactically driving teams in and outside the organization to collaborate and deliver.
• Communicate project status, risks, and issues to executive leadership and key stakeholders.
• Prepare regular reports and dashboards for leadership, highlighting key performance indicators.
• Develop and maintain effective working relationships with external and internal stakeholders and effectively manage conflicts.
• Identify and assess risks and issues, own risk mitigation and issue resolution strategies.
• Create, communicate, and manage budget and costs.
Requirements:
• 15+ years of demonstrated success in leading teams delivering end-to-end solutions.
• 5+ years of experience delivering large-scale Salesforce programs.
• Strong knowledge of Salesforce products, business models, licenses, and trends.
• Strong understanding of the complete end-to-end delivery life cycle, from vision/strategy, and user experience design through development and release.
• Demonstrated experience with the design of improved experience processes, implementing improved processes, and measuring outcomes.
• Superb customer service presence and role model with a solid ability to understand functions across various business groups and utilize judgment to take actions proactively.
• Ability to take initiative, problem-solve with limited direction, and navigate ambiguity to resolve issues.
• Proven experience in driving operational efficiency for delivery processes and production support.
• Knowledge and demonstrated ability in change management.
• Experience presenting to and engaging with a variety of audiences, from engineers through senior leaders and C-suite executives.
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