Senior IT Service Delivery Manager

3 weeks ago


Bengaluru, Karnataka, India Garrett - Advancing Motion Full time

At Garrett - Advancing Motion, we are seeking a highly skilled Senior IT Service Delivery Manager to join our team. This pivotal role plays a crucial part in ensuring the smooth operation of technology systems within our organization. The primary focus is on controlling Service Level Agreements (SLAs) and enhancing services provided by external key vendors.

Key Responsibilities:

  • Develop and implement a comprehensive service management framework to ensure service delivery aligns with business objectives.
  • Compile and analyze reports on customer service metrics and trends, providing valuable insights to management.
  • Lead the setup, implementation, and governance of Service Integration and Management (SIAM) frameworks.
  • Provide inputs for annual operating plans and contribute to effective financial planning and management.

The ideal candidate will possess strong expertise in IT Service Management (ITSM) frameworks and methodologies, experience with asset management, and good skills in ServiceNow or similar ITSM platforms. A certification in ITIL or related disciplines is highly desirable.

If you are a motivated and results-driven professional with a passion for IT service delivery, we encourage you to apply for this exciting opportunity.



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