EBS Technical Consultant: Financial Support Expert
2 weeks ago
We are seeking an EBS Financials Technical Support Engineer to join our team. This role involves delivering technical and functional support to global enterprise customers, creating automation, troubleshooting content, testing new releases, delivering trainings, and creating special internal tools.
Responsibilities- Deliver customer service within service-level agreements for quality and time.
- Create valuable and reusable fix content.
- Participate in Automation solve activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues.
- Engage in global or regional project activities for improving customer service and solve methodologies and tools.
- Be part of testing cycles when preparing to release a new software version.
- Occasionally deliver internal and external training sessions for financial software features and solve methods.
- Be part of rotational support coverage for our customers on public holidays & weekends as per business needs.
The ideal candidate should have:
- Knowledge of accounting principles and understanding of ERP product(s), particularly the Financials (General Ledger, Payables, Receivables) aspects.
- Knowledge of SQL(any DB) is essential also for support engineers.
- Superb communication required skills (written and verbal) in English is required.
- Good knowledge of business flow for technical candidates.
- Strong customer focus, analytical thinking, to constantly look for ideas and process or tools improvement, and be a great teammate.
We offer competitive salary packages, including an estimated annual salary of $85,000 - $110,000, depending on experience. Benefits include rotational support coverage, occasional work outside standard business hours, and opportunities for professional growth and development.
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