Implementation Consultant

1 month ago


Chennai, Tamil Nadu, India Atomicwork Full time
About Us

At Atomicwork, we're on a mission to revolutionize the digital workplace experience by harnessing the power of AI automation. Our team is dedicated to building a cutting-edge service management platform that empowers growing businesses to streamline operations and drive success.

Job Description

We're seeking an experienced Implementation Consultant to join our team and help us shape the future of service management. As a key member of our Implementation Consulting team, you'll play a vital role in bridging the gap between customers, sales, product, and engineering teams to ensure seamless onboarding, expansion, and renewal.

Responsibilities
  • Design and develop tailored solutions to meet customer-specific requirements.
  • Collaborate with customers to conduct detailed requirements analysis and formally document their needs.
  • Provide expert guidance and recommendations to clients on best practices for implementing Atomicwork's service management platform.
  • Train customers on the platform to ensure successful implementation of ESM solutions.
  • Develop long-term relationships with clients' technical teams to ensure solution success.
  • Work closely with the product and engineering team to drive customer requirements into the roadmap.
What We Offer
  • A dynamic and autonomous work environment that empowers teams and individuals to deliver peak performance.
  • A culture of trust, where every interaction is approached with trust to accelerate execution.
  • A commitment to ownership, where every team member takes responsibility for triumphs and setbacks.
  • A relentless pursuit of mastery, where continuous self-improvement is encouraged and dedicated.
  • A customer-obsessed culture that places clients at the heart of everything we do.
What We're Looking For
  • A strong technical background with experience in relevant technologies and software.
  • A startup mindset, with a willingness to adapt and innovate.
  • Excellent communication and interpersonal skills.
  • A passion for technology and a desire to be part of a fast-growing SaaS startup.
  • A flexible and adaptable approach, with the ability to operate effectively in a dynamic environment.
Benefits
  • A competitive salary and benefits package.
  • A hybrid work environment that balances remote work with in-office collaboration.
  • Comprehensive health insurance and flexible allowances.
  • Annual outings and team-building activities.


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