Excellence in Quality Assurance Specialist

1 day ago

Alwar, Rajasthan, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Quality Assurance Specialist

A key contributor to our organization, the Quality Assurance Specialist will be responsible for ensuring high-quality delivery across all parameters.

The successful candidate will conduct audits and feedback sessions to improve scores for training throughput or conversion.

Responsibilities:

  • Audit calls, chats/email interactions on Product/process, Communication and soft skills parameters.
  • Conduct data analysis and make designated reports/decks.
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach.
  • Communicate to heighten awareness and focus on importance of positive customer experience.
  • Make recommendations and drive process improvement.
  • Reduce learning curve and help enhance product/process knowledge of new joiners.
  • Ensure that internal policies, procedures, and compliance regulations are being followed.

Desired Candidate Profile:

  • Prior experience in handling quality for outbound sales accounts.
  • Must understand audit & coaching process.
  • Excellent writing and comprehension skills.
  • Extremely good verbal & written communications skills.
  • Technical knowledge of English communication - sentence construction, grammar, punctuation etc.
  • Effective presentation, feedback & coaching skills.
  • Hands-on experience on MS Office; preferably on MS Excel and Power Point.
  • Customer orientation and Customer Service Attitude.
  • Effective problem-solving skills and highly energetic & enthusiastic.
  • Interpersonal skills and teamwork.
  • Ability to handle/analyze data to generate quantitative and qualitative analysis.

Requirements:

  • High performance delivery on all quality parameters.
  • Ensure consistent scoring & feedback delivery approach.
  • Communicate effectively with teams and stakeholders.
  • Develop and implement process improvements.

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