Digital Transformation Expert

2 days ago

Vizag, Andhra Pradesh, India beBeeTroubleshooting Full time ₹ 25,00,000 - ₹ 35,00,000
About Us

We are a leading technology company disrupting the restaurant industry through digital transformation and operational efficiencies.

Our technology hub, located in Hyderabad, India, leads technology innovation and product development for our organization and its portfolio of distinct brands.

The technology hub focuses on developing new capabilities in data science, data analytics, e-commerce, automation, cloud computing, and information security to accelerate our business strategy.

Key areas of focus include:

  • Developing and monitoring various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • Providing primary operational support for multiple large, distributed software applications.
  • Employing deep troubleshooting skills to improve the availability, performance, and security of services designed with 24/7 availability and operational readiness and rigor.

Responsibilities:

  • Perform in-depth postmortem analysis on production incidents to assess effective business impact and provide insights for engineering teams.
  • Create dashboards and alerts for monitoring the platform, define key metrics, and service level indicators, and ensure relevant metric data is collected to create actionable alerts for responsible teams.
  • Automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Ability to perform integrations between components and monitoring tools.
  • Lead efforts of hypercare events internally from the NOC team.
  • Responsible for incident logging, accurately tracking and documenting all incidents.
  • Provide recommendations and feedback in process review sessions.

Requirements:

  • Four-year degree in computer science, information technology, or related field.
  • Minimum five years of experience as a production support role supporting large-scale SaaS production B2C or B2B cloud platforms.
  • Hands-on problem-solving and troubleshooting skills.

Tech Skills:

  • Cloud Provider: Azure
  • Core Services: Elastic pool, SQL, Application Gateway, API Management (APIM), Key Vaults, AKS (Azure Kubernetes Service), VMSS (Virtual Machine Scale Sets), VM
  • Containerization and Orchestration:
  • Kubernetes (K8s): For container orchestration
  • Docker: For containerization

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