Digital Transformation Specialist

2 days ago

Vizag, Andhra Pradesh, India beBeeExpertise Full time ₹ 90,00,000 - ₹ 1,20,00,000

Customer Onboarding Expert

Our organization is seeking a highly skilled Customer Onboarding Expert to join our team. This role will be responsible for ensuring seamless customer onboarding and support, working closely with cross-functional teams.

Key Responsibilities:

  • Develop an in-depth understanding of our products and services to provide exceptional customer support.
  • Collaborate with the integration team and Technical Account Manager to deliver effective solutions or alternatives.
  • Work closely with the Customer Service and Product & Engineering teams to facilitate quick and efficient issue resolution.
  • Build strong relationships with customers by actively engaging with them and striving to exceed their expectations.
  • Partner with cross-functional team members to drive long-term value for our clients.

Required Skills and Qualifications:

  • 0-2 years of experience in Customer Success or Relationship Management, ideally within the SaaS space.
  • A Bachelor's degree as a minimum educational qualification (Engineering degrees preferred).
  • Proficiency in English, both written and spoken, with strong communication and interpersonal skills.
  • Willingness to work during US hours (night-shift).
  • Strong analytical skills with a passion for problem-solving and continuous improvement.

Benefits:

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment that empowers restaurants to thrive in the digital age.

Nice to Have:

  • Prior experience in the food and beverage industry, ideally in a role involving digital transformation or technology implementation.
  • A basic understanding of API integration is advantageous but not mandatory.

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