Senior Operations Manager

3 days ago


Bengaluru, Karnataka, India myGwork Full time

Amazon is an inclusive employer and a member of the LGBTQ+ business community. The company values diversity and welcomes applications from individuals of all backgrounds.

Job Overview

The Senior Operations Manager will be responsible for creating, developing, and driving solutions that lead to a richer end-to-end customer and operations experience. This will involve identifying areas for improvement, defining root causes, designing solutions, testing and piloting, and rolling out solutions across programs.

Key Responsibilities

  • Work closely with operations and program teams to identify areas for improvement
  • Scope problems to define root cause, quantification of root causes, and prioritize based on severity
  • Design solutions to fix gaps, considering pros and cons, short-term and long-term impact, and external changes
  • Test and pilot solutions to assess their ability to deliver goals and iterate as needed
  • Roll out solutions across programs, track compliance, and ensure sustainability

Requirements

  • 2+ years of program or project management experience
  • Proficiency in SQL and advanced Excel
  • Knowledge of lean six sigma methodology

Preferred Qualifications

  • Experience in problem-solving using lean six sigma approach
  • Experience in requirement gathering and writing clear requirements documents

Benefits and Salary

The estimated salary for this role is $120,000 per year, depending on location and experience. Benefits include health insurance, retirement plans, and opportunities for professional growth and development.



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