Order Fulfillment Expert

4 days ago

Dindigul, Tamil Nadu, India beBeeOrderManagement Full time ₹ 12,00,000 - ₹ 15,00,000
About This Role

We are seeking a highly skilled Order Management Specialist to join our team. As an Order Management Specialist, you will be responsible for the daily booking of customer purchase orders in SAP, managing orders through the system, and handling associated queries from customers, sales, operations, marketing, and credit and collections.

Key Responsibilities:
  • Process email Purchase Orders from end-users through Salesforce and SAP
  • Retrieve orders from partner portals and process them into SAP
  • Verify pricing against customer contracts or approved discount matrices
  • Verify product availability
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interfacing with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, and lead times
  • Troubleshoot customer issues, responding in a timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP
Requirements:

To succeed in this role, you must possess a high-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude. A customer-first mentality is also essential. Strong time management skills to effectively prioritize daily tasks are required. You should have demonstrated initiative to resolve complex customer issues efficiently. Ability to work proactively and exercise judgment is crucial. Strong attention to detail and strong interpersonal, communication, and customer service skills are necessary. Finally, you should be able to work with others in a professional, responsive, and courteous manner.

In terms of qualifications, a BS/BA degree in business is required. Four years of experience with account management and customer service in a high-tech environment are also necessary. Basic accounting knowledge, understanding of international trade principles and possibilities are desirable.

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