Digital Transformation Leader

7 days ago


Mumbai, Maharashtra, India Schbang Full time
About the Role

At Schbang, we are seeking a highly skilled Digital Transformation Leader - CRM Expert to join our team. This is an exciting opportunity for a seasoned professional with expertise in CRM development, implementation, and maintenance.

Job Overview

We are looking for a talented individual who can lead the development, implementation, and maintenance of CRM/CDP/Marketing Automation platforms for new and existing clients. The ideal candidate will possess strong communication skills and the ability to collaborate with both internal teams and external teams.

Responsibilities
  • Manage and assist in the implementation of CRM systems for new clients.
  • Oversee the maintenance of CRM systems for existing clients
  • Plan and execute custom development requirements such as chatbots, middlewares, API development and integrations
  • Collaborate with internal teams and clients to ensure projects are continuously aligned with business objectives
  • Manage and assist the internal team for set up of custom platforms and solutions
  • Identify opportunities for improving client strategy based on BAU activities and insights.
  • Manage and assist in the implementation of marketing workflows using CRM/CDP/MA platforms
  • Coordinate with internal business verticals, including Operations, Finance and Business Development teams
  • Liaise with external stakeholders such as clients and vendors
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Technology, or a related field.
  • Prior experience in working with MarTech or CRM-specific projects
  • Certification in Salesforce CRM would be an added advantage
  • Strong understanding of CRM/CDP/MA platforms (like Zoho, Salesforce, HubSpot, CleverTap etc.)
  • Good understanding of API integrations and middlewares
  • Excellent project management skills and the ability to manage multiple projects simultaneously
  • Strong analytical skills to derive actionable insights from data
  • Excellent communication and interpersonal skills.
  • Prior experience in WhatsApp marketing can be beneficial
  • Detail-oriented and able to bring innovative changes/improvements in existing processes
  • Ability to collaborate effectively with cross-functional teams.
  • Strong organisational skills with the ability to prioritise tasks.
Skills Required
  • HTML/CSS/Javascript
  • SQL/MongoDB
  • Backend development using NodeJS or any programming language
  • Deluge scripting
  • Rest API development and integration knowledge
What We Offer

As a Digital Transformation Leader - CRM Expert at Schbang, you can expect:

  • A competitive salary range: $120,000 - $180,000 per annum
  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • A comprehensive benefits package


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