Digital Transformation Leader
7 days ago
At Schbang, we are seeking a highly skilled Digital Transformation Leader - CRM Expert to join our team. This is an exciting opportunity for a seasoned professional with expertise in CRM development, implementation, and maintenance.
Job OverviewWe are looking for a talented individual who can lead the development, implementation, and maintenance of CRM/CDP/Marketing Automation platforms for new and existing clients. The ideal candidate will possess strong communication skills and the ability to collaborate with both internal teams and external teams.
Responsibilities- Manage and assist in the implementation of CRM systems for new clients.
- Oversee the maintenance of CRM systems for existing clients
- Plan and execute custom development requirements such as chatbots, middlewares, API development and integrations
- Collaborate with internal teams and clients to ensure projects are continuously aligned with business objectives
- Manage and assist the internal team for set up of custom platforms and solutions
- Identify opportunities for improving client strategy based on BAU activities and insights.
- Manage and assist in the implementation of marketing workflows using CRM/CDP/MA platforms
- Coordinate with internal business verticals, including Operations, Finance and Business Development teams
- Liaise with external stakeholders such as clients and vendors
To be successful in this role, you will need:
- Bachelor's degree in Technology, or a related field.
- Prior experience in working with MarTech or CRM-specific projects
- Certification in Salesforce CRM would be an added advantage
- Strong understanding of CRM/CDP/MA platforms (like Zoho, Salesforce, HubSpot, CleverTap etc.)
- Good understanding of API integrations and middlewares
- Excellent project management skills and the ability to manage multiple projects simultaneously
- Strong analytical skills to derive actionable insights from data
- Excellent communication and interpersonal skills.
- Prior experience in WhatsApp marketing can be beneficial
- Detail-oriented and able to bring innovative changes/improvements in existing processes
- Ability to collaborate effectively with cross-functional teams.
- Strong organisational skills with the ability to prioritise tasks.
- HTML/CSS/Javascript
- SQL/MongoDB
- Backend development using NodeJS or any programming language
- Deluge scripting
- Rest API development and integration knowledge
As a Digital Transformation Leader - CRM Expert at Schbang, you can expect:
- A competitive salary range: $120,000 - $180,000 per annum
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package
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