System Operations Manager

1 week ago

Shimoga, Karnataka, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary:

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We seek a seasoned Technical Operations Lead to oversee and guide technical professionals in a dynamic 24x7 environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination.

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Key Responsibilities:

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  • Lead and mentor a team of technical operations engineers.">
  • Guide the team in handling critical situations and high-severity incidents.">
  • Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.">
  • Handle customer escalations and coordinate with internal stakeholders for timely resolution.">
  • Escalate critical issues through appropriate hierarchical channels.">
  • Collaborate with cross-functional teams including development, QA, and infrastructure.">
  • Monitor systems using industry-standard tools and respond to alerts proactively.">
  • Guide the team in performing production deployments, patching, and release management.">
  • Maintain and troubleshoot On-premise server infrastructure.">
  • Ensure adherence to operational processes and documentation standards.">
  • Participate in 24x7 shift rotations and provide on-call support as needed.">
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Required Skills & Qualifications:

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  • 8–12 years of experience in technical operations or system administration.">
  • Proven experience in leading and managing technical teams.">
  • Strong Linux administration skills (command-line, scripting, troubleshooting).">
  • Solid understanding of networking fundamentals (beyond basic level).">
  • Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).">
  • Experience in incident management and root cause analysis.">
  • Familiarity with ITIL processes and escalation management.">
  • Experience in production deployment and release management.">
  • Working knowledge of Hadoop and distributed systems.">
  • Basic knowledge of Docker and Ansible.">
  • Excellent communication and coordination skills.">
  • Ability to work under pressure in a fast-paced environment.">
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Preferred Qualifications:

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  • Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.">
  • Experience with cloud platforms (AWS, Azure, GCP) is a plus.">
  • Automation/scripting experience (Shell, Python, Ansible) is an advantage.">

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