Service Operations Manager

1 week ago


Andheri, Maharashtra, India Rentokil Initial Full time

    About the Role

    We are seeking a skilled and experienced Service Operations Manager to join our team at Rentokil Initial. As a Service Operations Manager, you will be responsible for ensuring the efficient and effective delivery of pest control services to our customers.


    Key Responsibilities:


    • Conduct regular site visits to ensure compliance with service standards and identify areas for improvement.

    • Develop and implement strategies to improve customer satisfaction and retention.

    • Collaborate with the sales team to ensure effective service delivery and meet sales targets.

    • Manage and maintain accurate records of customer interactions and service delivery.

    • Identify and capitalize on opportunities to upsell and cross-sell services to customers.


    Requirements:

    • Bachelor's degree in a relevant field such as pest management, business administration, or a related field.

    • Minimum 3 years of experience in a similar role, preferably in the pest control industry.

    • Strong communication and interpersonal skills.

    • Ability to work independently and as part of a team.

    • Proficient in the use of computer applications and systems, including CRM software.


Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also provide opportunities for professional development and growth within the company.



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