Service Operations Manager
1 week ago
About the Role
We are seeking a skilled and experienced Service Operations Manager to join our team at Rentokil Initial. As a Service Operations Manager, you will be responsible for ensuring the efficient and effective delivery of pest control services to our customers.
Key Responsibilities:
• Conduct regular site visits to ensure compliance with service standards and identify areas for improvement.
• Develop and implement strategies to improve customer satisfaction and retention.
• Collaborate with the sales team to ensure effective service delivery and meet sales targets.
• Manage and maintain accurate records of customer interactions and service delivery.
• Identify and capitalize on opportunities to upsell and cross-sell services to customers.
Requirements:
• Bachelor's degree in a relevant field such as pest management, business administration, or a related field.
• Minimum 3 years of experience in a similar role, preferably in the pest control industry.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in the use of computer applications and systems, including CRM software.
Benefits:
We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. We also provide opportunities for professional development and growth within the company.
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