Quality Specialist
2 weeks ago
Holistic Group specializes in building communities and providing end-to-end solutions for customers aspiring to a nature-centric lifestyle.
The Quality Executive - CRM will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes.
Key responsibilities include monitoring and evaluating inbound/outbound sales calls and processes, ensuring compliance with quality and sales guidelines, identifying training needs and recommending process improvements, and providing constructive feedback and coaching to sales agents.
Additionally, the role involves tracking and reporting on key quality metrics and maintaining effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.
Required skills and qualifications include strong analytical skills, excellent communication skills, experience in CRM systems and processes, attention to detail and problem-solving abilities, and proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word).
A bachelor's degree in business administration, quality management, or a related field is also preferred. Previous experience in a similar role within the real estate or community development industry is a plus.
Key Qualifications:
- Quality Control and Management skills
- Strong Analytical Skills
- Excellent Communication skills
- Experience in CRM systems and processes
- Attention to detail and problem-solving abilities
- Bachelor's degree in Business Administration, Quality Management, or a related field
- Previous experience in a similar role within the real estate or community development industry is a plus
- Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word)
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