Digital Integration Solutions Expert
20 hours ago
About Digio
Digio is a leading provider of innovative digital solutions, and we are seeking an experienced Digital Integration Solutions Expert to join our team.
Salary Range: $80,000 - $110,000 per year
About the Role
We are looking for a highly skilled Business Analyst - Client Integration and Solutioning Specialist to combine business analysis with client integration and solutioning. This role focuses on gathering business requirements, designing solutions, and ensuring seamless integration of our products with client systems.
Main Responsibilities
- Gather and document detailed business requirements from clients and stakeholders, ensuring alignment with client's business goals and objectives.
- Design and implement effective and scalable solutions that meet client needs by collaborating with development teams.
- Analyze client's business processes and document functional and technical requirements pertaining to proposed solutions.
- Lead the integration of our solutions with client systems, ensuring compatibility and functionality, while collaborating with client IT teams to facilitate smooth integration processes.
- Provide high-level technical support during integration phases and post-implementation, troubleshooting and resolving any issues that arise.
- Serve as the primary point of contact for clients during integration and solutioning phases, communicating effectively with internal teams, including development, product management, and customer support.
- Train end-users to facilitate successful adoption of new systems and processes.
- Manage multiple client integration projects simultaneously, ensuring timely delivery and adherence to quality standards.
- Identify opportunities to improve integration processes and solution offerings, providing feedback to the product development team to enhance our solutions/documentation.
Qualifications
- Educational Background: Bachelors degree in Business Administration, Computer Science, Information Technology, or a related field; a Masters degree or relevant certifications are a plus.
- Experience: 1-2 years of experience in a Business Analyst or Client Integration/Solutioning role, preferably in a technology or SaaS company.
- Technical Skills: Strong knowledge of integration technologies (e.g., APIs, Web Services, ETL tools) and experience with software development lifecycle (SDLC) methodologies.
- Analytical Skills: Excellent analytical and problem-solving skills, with the ability to interpret complex data and provide meaningful insights.
- Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Project Management: Proven experience in managing multiple projects, with a strong ability to prioritize and help meet client deadlines.
- Software Skills: Proficiency in SQL, Excel, Word.
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