Dedicated Support Specialist

1 week ago

Gulbarga, Karnataka, India beBeeWorkday Full time ₹ 14,99,500 - ₹ 24,16,040

Support and Solutions Consultant

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We are seeking an experienced Support and Solutions Consultant to provide functional and technical support for our client's Workday platform.

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This role involves managing day-to-day support requests, ensuring system stability, and delivering continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.

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Key Responsibilities

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  • Provide L2/L3 support for Workday users, ensuring timely resolution of incidents and service requests.">
  • Monitor, troubleshoot, and maintain Workday integrations and business processes.">
  • Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.">
  • Assist with configuration changes, enhancements, and release management.">
  • Conduct impact assessments for Workday updates and new functionality.">
  • Prepare and maintain documentation (knowledge base articles, process flows, support procedures).">
  • Provide user training and guidance as needed.">
  • Ensure compliance with data security, privacy, and audit requirements.">
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Requirements

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  • 3+ years' experience working with Workday in a support or consulting capacity.">
  • Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).">
  • Experience supporting Workday integrations (EIB, Core Connectors, Studio).">
  • Familiarity with Workday security, reporting, and calculated fields.">
  • Strong analytical and troubleshooting skills with a customer service mindset.">
  • Excellent communication skills and ability to work effectively with remote teams.">
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What We Offer

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  • 100% remote role servicing a leading organization.">
  • Exposure to diverse Workday modules and projects.">
  • Collaborative and supportive virtual team environment.">
  • Opportunity to influence ongoing enhancements and transformation initiatives.">

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