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Customer Advocacy Specialist

2 weeks ago

Alwar, Rajasthan, India beBeeSuccess Full time ₹ 15,00,000 - ₹ 21,00,000
Job Opportunity

We are looking for a skilled professional to join our team as a Customer Success Associate.

This role involves managing key performance indicators, conducting regular business reviews and check-ins, and ensuring customer satisfaction.

  • Key Responsibilities:
  1. Customer Health Monitoring: Regularly monitor customer health and provide actionable insights to prevent churn, identify risks, and capitalize on opportunities for expansion.
  2. Business Reviews & Check-ins: Conduct regular business reviews and check-in meetings to assess performance, review KPIs, understand customer needs, and align our solutions with their goals.
  3. Proactive Customer Engagement: Drive proactive customer engagement by ensuring timely responses to requests, managing project timelines, and facilitating necessary product or service updates.
  4. Continuous Improvement: Identify trends from sentiment analytics and engagement data to suggest product improvements, processes, or personalized customer strategies.
  5. Cross-Functional Collaboration: Work closely with Product, Support, and Sales teams to align customer feedback and performance data with ongoing development, feature enhancements, and support processes.
  6. Customer Education & Empowerment: Deliver regular training and resources to customers based on their needs and product usage data.
  7. Escalation & Issue Resolution: Identify and address customer issues in a timely manner, working with relevant teams to resolve critical concerns.
  8. Customer Retention & Growth: Focus on driving retention, satisfaction, and growth by fostering strong relationships, ensuring customers realize value, and identifying opportunities for upsell or cross-sell.
  9. Reporting & Documentation: Maintain accurate records of customer interactions, performance metrics, and follow-ups in the CRM system.