Customer Resolution Specialist

2 weeks ago

Alwar, Rajasthan, India beBeeCustomerResolution Full time ₹ 60,00,000 - ₹ 75,00,000

Job Overview

We are seeking a highly skilled and experienced Customer Resolution Specialist to join our team.

  • As a key member of our customer support team, the successful candidate will be responsible for managing and resolving escalated customer issues in a professional and empathetic manner.
  • The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Investigate and analyze customer complaints to identify root causes and implement corrective actions.
  • Process refund requests in accordance with company policies and procedures.
  • Collaborate with cross-functional teams to resolve customer issues efficiently and effectively.
  • Communicate with customers through various channels to provide timely updates on resolution status.

Requirements:

  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proficiency in using CRM software and other customer support tools.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

What We Offer:

  • A chance to make a real difference in the lives of our customers.
  • A collaborative and inclusive work environment.
  • The opportunity to develop your skills and expertise in a rapidly evolving industry.

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