Strategic Business Development Partner
4 days ago
About ARA's Client:
As a cutting-edge Retail Media Operating System, our client empowers retailers to boost profitability by 7% of sales. Built by ex-Amazon ad-tech experts, our platform offers an omni-channel media buying experience, advanced targeting, analytics, and 2x better return on ad spend (ROAS). Top-tier retailers and marketplaces globally are accelerating their monetization strategy and innovating ahead of the market by at least 2 years.
The Role:
We seek a business-savvy individual who can be a strong partner for our clients in delivering value and delight. This role involves building customer relationships, business and growth consulting, implementing success programs, contributing to pre-sales functions, onboarding and training clients, and filling gaps on the delivery front. The successful candidate must be technically savvy, social, analytical, possess an aptitude for learning and using new technologies, have solid business acumen, and be able to communicate clearly and effectively.
Key Responsibilities:
- Develop and manage client portfolios by driving business growth and profitability.
- Identify cross-sell and up-sell opportunities based on new product inventions and client needs.
- Plan and execute consulting and cross-sell/up-sell strategies for identified opportunities.
- Analyze client performance data and identify patterns to drive business KPIs and forward-looking plans.
- Build long-term trusting relationships at all levels within enterprise clients.
- Work with clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
- Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics and user behavior.
- Be the client's advocate inside OnlineSales.ai to meet the client's needs.
- Host product demos, training, and onboarding processes for existing and prospective clients.
Requirements:
- At least 2 years of experience in client management, account management, or related roles.
- A proven track record of leading diverse teams, consultants, and client portfolios.
- Previous experience in tech/e-commerce startups/SaaS startups is strongly preferred.
- Startup-savvy, solid hustling, data-driven decision-making, and problem-solving attitude.
- Self-driven, highly organized, and able to multitask.
- Ability to define and document customer success processes and best practices to deliver exceptional customer experiences.
- A knack for problem-solving, keeping the client's interest in mind always.
- Great storytelling skills.
- Experience presenting to external stakeholders, including CxOs.
Qualifications & Experience:
- At least 2 years of experience in client management, account management, or related roles.
- Bachelor's or Master's degree from a top-tier accredited institution.
- Startup-savvy, solid hustling, data-driven decision-making, and problem-solving attitude.
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