Product Training and Certification Specialist
3 weeks ago
As a Customer Success Manager, your role is centered around training and certification, community building, and establishing strategic partnerships to enhance the reach and impact of Wooqer's platform. This role requires a strategic mindset, excellent organizational skills, and a passion for education and technology. By driving these initiatives, you will play a pivotal role in expanding Wooqer's impact and fostering a culture of continuous learning and improvement.
Responsibilities
Manage a weekly calendar to provide online training covering all Wooqer building blocks.
Invite, train, and certify Wooqer customers (Producers, users, and reviewers) as per the above schedule.
Establish partnerships with colleges (management and fashion colleges) and include the Wooqer workshop in the curriculum.
Conduct workshops at college campuses, generating awareness and enabling students towards digitization and certifying them.
Establish partnerships with skilling companies that train people, making them job-ready to work at stores. Incorporate Wooqer users' certification in their training program and conduct the same.
Create aspirational certification courses around Wooqer with difficulty levels benchmarked against similar top-class certifications.
Build a community of aspirational certificate holders.
Build top-quality knowledge repositories for different kinds of personas.
Build capacity (people, process, infra, training, etc.) proactively to achieve your circle goals.
Create self-training modules for the training app.
Requirements
At least 4 years of experience in Skilling and Training.
The willingness to work from our office in Bellandur Bangalore, 5 days a week.
The ability to stay happy and drive positive, meaningful interactions with customers.
A BE/BTech graduate who loves technology.
Outstanding presentation, reporting, and communication skills.
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