Head of Concierge Manager
6 days ago
Antal International is seeking a seasoned professional to lead our concierge business unit as Head of Concierge. This role requires a strategic leader with expertise in business development, sales, and financial management.
Key Responsibilities
- Oversee the concierge business unit, driving growth through new and existing accounts, managing partnerships, and ensuring operational excellence.
- Develop and implement strategies to expand the business into new markets and industries, building relationships with key decision-makers in target organizations.
- Manage and nurture relationships with current clients, identifying opportunities for expanding services within existing accounts and increasing revenue.
- Oversee the Profit & Loss (P&L) of the concierge business, ensuring revenue growth while controlling costs, monitoring financial performance, and adjusting strategies to meet profitability goals.
- Develop strategic partnerships and alliances that drive growth for the concierge business, leveraging partnerships to create new revenue streams and improve customer satisfaction.
- Lead and manage the concierge operations team, ensuring they deliver high-quality, personalized services to clients, setting clear goals, KPIs, and performance metrics, and ensuring the team meets service level agreements (SLAs).
Requirements
- Education: Bachelor's degree in business, hospitality, or a related field; MBA or equivalent preferred.
- Experience: 12 years of experience in a leadership role within concierge services, luxury services, or a customer-centric industry, with a proven track record of growing business units.
- Skills: Strong business development and sales skills, excellent relationship management, financial acumen with P&L management, and leadership in managing operational teams.
- Key Competencies: Strategic thinking, client focus, financial management, partnership development, and leadership.
- Skills: Customer satisfaction, relationship management, banking, managing partners, leadership, sales skills, Excel, strategic thinking, business development.
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