Head of Concierge Manager

6 days ago


Bengaluru, Karnataka, India Antal International Full time
Head of Concierge Role Summary

Antal International is seeking a seasoned professional to lead our concierge business unit as Head of Concierge. This role requires a strategic leader with expertise in business development, sales, and financial management.

Key Responsibilities

  1. Oversee the concierge business unit, driving growth through new and existing accounts, managing partnerships, and ensuring operational excellence.
  2. Develop and implement strategies to expand the business into new markets and industries, building relationships with key decision-makers in target organizations.
  3. Manage and nurture relationships with current clients, identifying opportunities for expanding services within existing accounts and increasing revenue.
  4. Oversee the Profit & Loss (P&L) of the concierge business, ensuring revenue growth while controlling costs, monitoring financial performance, and adjusting strategies to meet profitability goals.
  5. Develop strategic partnerships and alliances that drive growth for the concierge business, leveraging partnerships to create new revenue streams and improve customer satisfaction.
  6. Lead and manage the concierge operations team, ensuring they deliver high-quality, personalized services to clients, setting clear goals, KPIs, and performance metrics, and ensuring the team meets service level agreements (SLAs).

Requirements

  • Education: Bachelor's degree in business, hospitality, or a related field; MBA or equivalent preferred.
  • Experience: 12 years of experience in a leadership role within concierge services, luxury services, or a customer-centric industry, with a proven track record of growing business units.
  • Skills: Strong business development and sales skills, excellent relationship management, financial acumen with P&L management, and leadership in managing operational teams.
  • Key Competencies: Strategic thinking, client focus, financial management, partnership development, and leadership.
  • Skills: Customer satisfaction, relationship management, banking, managing partners, leadership, sales skills, Excel, strategic thinking, business development.


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