Technology Project Manager for Identity Verification

1 day ago

Hyderabad, Telangana, India myGwork Full time

About Amazon: We are an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community.

Estimated Salary: $130,000 - $160,000 per year

About the Job:

The Seller Partner Identity Verification team is responsible for ensuring the integrity of our business relationships. We achieve this through a thorough verification process that is applied at key points during the seller or vendor lifecycle, as well as deploying bad actor detection and enforcement. Our work is organized into five programs, each aligned with different stages of the seller and vendor journeys.

Within SPIV, the Registration and Verification team focuses on preventing bad actors from gaining access to our store by providing proactive and customized registration and verification services. Our mission is to build trust by protecting our customers, selling partners, and our store from bad actors in three key ways:

  • We develop verification processes at the entity level that evaluate the legitimacy of the individual and the business they represent.
  • We deliver best-in-class experiences for our registration and verification products.
  • We leverage verification services throughout registration, compliance, and lifecycle events.

Key Responsibilities:

The Program Manager II will serve as the primary liaison between cross-functional teams and focus on building efficient roadmaps for all new launches. This role requires someone who can optimize project plans, coordinate with various stakeholders, work with tech/UAT teams on technical readiness, and collaborate with GPSS/GPO/Ops/LXD teams on operational readiness.

We need someone who can manage multiple tasks and priorities, consistently meet deadlines, and demonstrate creative problem-solving skills, critical thinking, and excellent cross-functional communication skills. Additionally, we seek someone with a blend of program/project management experience and technical acumen to scale our technical service offerings in 2023.

Requirements:

  • 5+ years of program or project management experience
  • 5+ years of working cross-functionally with tech and non-tech teams experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • 5+ years of experience delivering cross-functional projects
  • Bachelor's Degree from an accredited university, preferably in Technology or Business
  • Substantial experience in program/project management or an equivalent operational role
  • Experience and knowledge of process improvement tools, methods, and techniques
  • Attention to detail and written and oral communication skills
  • Ability to organize and manage multiple tasks simultaneously and facilitate multiple discussions
  • Ability to meet deadlines, prioritize work, handle changing priorities, and use good judgment when working in stressful situations

PREFERRED QUALIFICATIONS:

  • Certified Lean Six Sigma Black Belt from a reputable institute or organization
  • Ability to influence stakeholders across the organization without direct reporting lines
  • Leadership experience for several large-scale complex, cross-functional projects with multiple stakeholders, involving multiple internal/external customers
  • Change agent with the ability to lead change across all levels of the organization
  • Ability to interpret, analyze, and understand complex data sets
  • Experience working as part of a global team with multiple time zones and geographically dispersed resources
  • Certified Project Management Professional (PMP)

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