Senior IT Service Delivery Manager

5 days ago

Jamnagar, Gujarat, India beBeeDemand Full time ₹ 30,00,000 - ₹ 40,00,000
Regional Demand Operations Manager

We are seeking a seasoned Regional Demand Operations Manager to bridge local vendors, SPOCs, and central IT—driving standardized service delivery, compliance, and operational excellence.

This role serves as the first layer of demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards. You will manage procurement processes, oversee vendor performance, act as the escalation point for localized IT and service issues.

Key Responsibilities:
  • Act as liaison between local business SPOCs/vendors and central IT.
  • Ensure local IT services (internet, telecom, printers, etc.) are standardized under corporate control.
  • Oversee procurement processes, ensuring PRs/POs are created and processed accurately.
  • Coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as escalation point for SPOCs facing complex IT/service challenges.
  • Support contract management and monitor vendor performance.
  • Maintain documentation, reporting, and compliance records for regional services.
Requirements:
  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes (PR/PO lifecycle, invoice management, vendor payments).
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Strong stakeholder management, troubleshooting, and coordination skills.

Preferred candidates will have exposure to ERP systems (SAP MM/FICO or equivalent) for procurement and finance workflows, ITIL certification, and experience in multinational or regional IT operations.

Join our dynamic team of professionals who share your passion for delivering exceptional results

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