Leadership Position

2 days ago


Anand, Gujarat, India beBeeManagement Full time ₹ 50,00,000 - ₹ 75,00,000

Job Summary: We are seeking a seasoned Team Lead to oversee the daily operations of our contact centre. The ideal candidate will have at least 5 years of experience in managing staff and vendors, with expertise in inbound and outbound contact centre processes.

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  • Responsibilities:
    • Manage bank staff and outsourced staff
    • Oversee vendor management and billing

Requirements:

  • Minimum of 5 years experience in contact centre inbound/outbound (Banking/NBFC process)
  • Indepth knowledge of functioning of inbound and outbound contact centre
  • Experience in cross selling, sales target, service levels, escalation handling, complaint management
  • Good knowledge of training and quality, NPS required
  • Knowledge of handling inbound emails and chat teams preferred

Additional Information:

  • Experience Range: 5-10 Years
  • Qualifications: Graduate (Any Specialisation), Post Graduate (Any Specialisation)


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