CRM Leadership Position

5 hours ago

Varanasi, Uttar Pradesh, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

Job Title: Relationship Management Professional

Job Overview

A successful Customer Relationship Management Manager is required to drive business growth by developing and implementing CRM strategies that enhance customer engagement, retention, and loyalty. The ideal candidate will lead a team of CRM specialists, mentoring and motivating them to achieve their full potential.

About You

The right individual will have strong leadership, communication, and interpersonal skills, fostering a collaborative environment that ensures seamless collaboration with marketing, sales, and customer support teams.

Key Responsibilities

  • Developing and implementing CRM strategies aligned with business objectives
  • Managing the configuration, customization, and integration of the CRM system
  • Analyzing customer data to identify trends and inform decision-making
  • Collaborating with cross-functional teams to align CRM strategies and ensure a consistent customer experience
  • Providing training and support to CRM users
  • Staying informed about CRM technology trends and best practices

Requirements

  • Proficiency in CRM platforms, data management, and reporting
  • Strong leadership, communication, and interpersonal skills
  • Ability to analyze data, identify trends, and solve complex CRM-related problems
  • Strategic thinking and ability to develop effective CRM strategies aligned with business goals
  • Project management skills
  • Business acumen and understanding of business processes

What We're Looking For

We are seeking a dedicated and results-driven individual who can contribute to our team's success. If you have a passion for CRM and a desire to drive business growth, we encourage you to apply.

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