Systems Operations Specialist

4 days ago

Hyderabad Secunderabad Telangana, India beBeeOperations Full time

Job Summary

The Systems Operations Specialist provides advanced assistance to exchange operations, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of trading exchanges, advanced Help Desk support, and market compliance supervision within a 24/7 environment.

Key Responsibilities

  • Provide advanced support to clients by troubleshooting and resolving complex internal and customer issues.
  • Maintain operations and administration of systems using established policies and procedures.
  • Lead the management of production incidents by adhering to the Incident Management policy, including communication, escalation, and follow-up for root cause analysis.
  • Prepare and maintain comprehensive documentation for troubleshooting and escalation procedures.
  • Mentor and train junior analysts in troubleshooting and system administration tasks.
  • Control computer systems on schedule using computer system consoles, operator checklists, and third-party software.

Required Skills and Qualifications

  • Bachelor's degree or equivalent systems/application support experience.
  • Intermediate-level experience with Linux Operating System.
  • Proven ability to work in a service-oriented team environment.
  • Strong customer focus and dedication to providing the best possible user experience.
  • Effective communication skills with both technical and business resources.
  • Strong logical thinking, critical thinking, and analytical problem-solving skills.
  • Demonstrated reliability, flexibility, and attention to detail.

Benefits

  • Scheduling flexibility required.

Preferred Skills and Qualifications

  • Experience in the financial and investment industries/technologies.
  • Intermediate Unix Shell scripting skills.
  • Intermediate customer service experience.
  • Good knowledge of FIX Protocol.
  • Experience with enterprise monitoring solutions.
  • Strong understanding of TCP/IP, UDP, and Multicast protocols.
  • Working knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit).

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