
Patient Care Specialist
2 days ago
Vijaya Diagnostic Centre seeks a Patient Relationship Manager to provide exceptional patient care and support. The ideal candidate will have excellent communication skills, be proactive in addressing patient needs, and maintain accurate records.
- Greet and assist patients at the front desk or over the phone.
- Handle patient inquiries, schedule appointments, and confirm bookings.
- Guide patients regarding hospital policies, procedures, and services.
- Address and resolve patient concerns, ensuring a satisfactory experience.
Patient Coordination & Follow-ups
- Coordinate with doctors, nurses, and other departments for patient needs.
- Follow up with patients for appointment reminders, test results, and feedback.
- Maintain patient records and update them in the system as required.
Customer Service & Patient Satisfaction
- Ensure a compassionate and patient-friendly environment.
- Collect and analyze patient feedback to improve services.
- Assist in resolving grievances and escalate unresolved issues to higher management.
Billing & Documentation
- Assist patients with billing inquiries and payment processing.
- Verify insurance details and facilitate smooth transactions.
- Maintain accurate and confidential patient records.
Compliance & Quality Assurance
- Ensure adherence to hospital policies, protocols, and confidentiality guidelines.
- Keep up to date with industry best practices to enhance patient care services.
Requirements
- Education: Any Graduate/Postgraduate
- Role Category: General Insurance
- Employment Type: Full Time, Permanent
- Industry Type: Medical Services/Hospital
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