
Healthcare Patient Care Specialist
2 days ago
A key role in the healthcare sector is available for a Customer Service Liaison.
Key Responsibilities:
- Deliver exceptional patient care by addressing inquiries, concerns, and requests via various communication channels.
- Manage patient appointments, provide information on healthcare services, and assist with billing or insurance-related queries.
- Ensure timely resolution of patient issues, escalating cases when necessary.
- Maintain accurate patient records, update relevant information, and follow up on pending tasks.
- Collaborate with healthcare teams to ensure seamless communication between departments and efficient patient care.
- Conduct follow-up calls to ensure patient satisfaction and address any unresolved issues.
- Handle emergency or urgent inquiries, ensuring appropriate escalation to relevant personnel.
- Provide guidance to patients regarding healthcare services, insurance claims, and medical procedures.
- Comply with confidentiality standards in handling patient information.
Requirements:
- Minimum 0.6 months of experience in customer service or relationship management, preferably in healthcare/hospital.
- Strong communication and interpersonal skills.
- Problem-solving skills and ability to remain calm in high-pressure situations.
- Ability to work in a fast-paced environment with a focus on patient-centered care.
- Availability to work rotational shifts, including evenings, nights, and weekends.
Benefits:
- Opportunity to work in a dynamic healthcare environment.
- Chance to develop strong relationships with patients and healthcare professionals.
- Prospects for career growth and advancement.
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