Call Quality Expert

2 days ago

Surat, Gujarat, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 15,00,000
Quality Assurance Specialist

We are seeking a skilled Quality Assurance Specialist to ensure the effectiveness and quality of customer interactions conducted by our sales executives.

Your primary responsibilities will include:

  • Evaluating recorded sales calls against defined quality standards.
  • Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Preparing detailed feedback reports and sharing insights with the Training & Development team.
  • Collaborating with trainers to design solutions for skill gaps and recommending process improvements.
  • Monitoring the impact of feedback implementation and updating evaluation criteria as needed.
  • Providing actionable insights to improve sales effectiveness, customer satisfaction, and team performance.

To succeed in this role, you will need:

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • The ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • A hunger to learn, adapt, and contribute to continuous improvement.

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