Senior Automation Support Engineer

2 weeks ago


Noida, Uttar Pradesh, India BrowserStack Full time

At BrowserStack, we're looking for a seasoned Senior Automation Support Engineer to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical support to our customers, ensuring they get the most out of our products.

What does this role entail?

  1. Provide 24/5 enterprise support to BrowserStack customers, addressing their technical queries and resolving issues in a timely manner.
  2. Active debugging on users' frameworks and integrations to ensure seamless functionality across all browser platforms.
  3. Respond to public queries around BrowserStack products on forums, showcasing your expertise and building trust with our community.
  4. Collaborate with Engineering, Product Management, and Sales teams to fix product issues quickly and contribute to product improvement ideas.
  5. Actively contribute to our public and internal knowledge base, creating valuable resources for our customers and teammates.

What we're looking for in a candidate:

  • 3+ years of experience in technical support or automation QA roles, with a strong background in testing and automation.
  • Excellent command of written and spoken English, with good customer interaction skills.
  • Knowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium, etc.
  • Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby, etc.
  • Knowledge of version control systems like Git, GitHub, Team Foundation Server (TFS), etc.
  • Basic understanding of APIs, bash or cURL scripting, and SQL queries.
  • Problem-solving, analytical skills, and troubleshooting skills to address various customer use cases or requirements.
  • A team player with a can-do attitude, willing to learn and grow with our organization.

Why join BrowserStack?

We offer a remote-first work environment, unlimited time off, and a competitive compensation package, including medical insurance, gratuity, and more. If you're passionate about testing and automation, and want to join a dynamic team that's shaping the future of software testing, apply now



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