Senior Automation Support Engineer
2 weeks ago
At BrowserStack, we're looking for a seasoned Senior Automation Support Engineer to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical support to our customers, ensuring they get the most out of our products.
What does this role entail?
- Provide 24/5 enterprise support to BrowserStack customers, addressing their technical queries and resolving issues in a timely manner.
- Active debugging on users' frameworks and integrations to ensure seamless functionality across all browser platforms.
- Respond to public queries around BrowserStack products on forums, showcasing your expertise and building trust with our community.
- Collaborate with Engineering, Product Management, and Sales teams to fix product issues quickly and contribute to product improvement ideas.
- Actively contribute to our public and internal knowledge base, creating valuable resources for our customers and teammates.
What we're looking for in a candidate:
- 3+ years of experience in technical support or automation QA roles, with a strong background in testing and automation.
- Excellent command of written and spoken English, with good customer interaction skills.
- Knowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium, etc.
- Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby, etc.
- Knowledge of version control systems like Git, GitHub, Team Foundation Server (TFS), etc.
- Basic understanding of APIs, bash or cURL scripting, and SQL queries.
- Problem-solving, analytical skills, and troubleshooting skills to address various customer use cases or requirements.
- A team player with a can-do attitude, willing to learn and grow with our organization.
Why join BrowserStack?
We offer a remote-first work environment, unlimited time off, and a competitive compensation package, including medical insurance, gratuity, and more. If you're passionate about testing and automation, and want to join a dynamic team that's shaping the future of software testing, apply now
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