Expert Salesforce Professional

3 days ago

Kannur, Kerala, India beBeeInnovation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Overview:

We seek a seasoned Salesforce expert with extensive expertise in customer support operations. The ideal candidate will oversee Salesforce strategy, administration, and support operations, ensuring seamless delivery of technical support and continuous improvement of the client Salesforce ecosystem.

Key Responsibilities:

  • Lead the Salesforce Operations team, driving strategic direction, administration, configuration, and maintenance of Salesforce instances.
  • Oversee the management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.
  • Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
  • Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.
  • Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.
  • Lead the training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.
  • Continuously analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.
  • Ensure compliance with data governance policies, security standards, and regulatory requirements.
  • Bring innovation to drive shift left of recurring issues and drive the team to adhere to SLAs.
  • Help troubleshoot, triage daily issues, and guide the team for assistance in solving tickets.
  • Enhance the overall customer experience through proactive issue resolution and efficient support operations.

Requirements:

  • 10+ years of experience in Salesforce
  • Extensive expertise in customer support operations
  • Strategic leadership skills
  • Excellent communication and collaboration skills
  • Ability to analyze complex problems and develop effective solutions
  • Proven track record of improving operational efficiency and customer satisfaction

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive compensation and benefits package
  • Recognition and rewards for outstanding performance

  • Salesforce Professional

    1 week ago

    Kannur, Kerala, India beBeeTechnicalConsultant Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Description\We are seeking a skilled Salesforce professional to join our team as a Salesforce Technical Consultant.\As a key member of our team, you will be responsible for designing, developing, and implementing scalable Salesforce solutions that meet business requirements.\Working closely with functional teams, you will deliver high-quality...

  • Salesforce Innovation Leader

    7 days ago

    Kannur, Kerala, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Lead Salesforce ExpertWe are seeking a seasoned and accomplished Salesforce expert to drive technology innovation within our organization.This key role will be responsible for spearheading the development, implementation, and maintenance of our Salesforce platform.The successful candidate will collaborate with cross-functional teams to gather requirements,...

  • Salesforce CPQ Expert

    1 week ago

    Kannur, Kerala, India beBeeConsultant Full time ₹ 18,00,000 - ₹ 21,00,000

    Salesforce CPQ Consultant PositionWe are seeking a highly skilled Salesforce CPQ consultant to join our team.

  • Salesforce Technical Expert

    7 days ago

    Kannur, Kerala, India beBeeDeveloper Full time ₹ 8,00,000 - ₹ 16,00,000

    Job Title:Salesforce DeveloperWe are seeking a skilled Salesforce Developer with expertise in front-end technologies and ideally experience in OmniStudio.Key Responsibilities:Configure and develop Salesforce backend systems, including platform configuration and Apex development.Create and manage flows to automate business processes.Requirements:Strong...

  • Senior Salesforce Field Service Lightning Implementation Specialist

    17 hours ago

    Kannur, Kerala, India beBeeFieldServiceLightning Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Overview:As a seasoned technical expert, you will leverage your extensive knowledge of Salesforce implementation to drive business growth and efficiency.Required Technical Skills:Hands-on experience with Salesforce configuration tools: Process Builder, Flow Builder, and Validation Rules.Essential Business Requirements:Minimum 10 years of hands-on...

  • Leading Test Expert

    17 hours ago

    Kannur, Kerala, India beBeeTestLead Full time ₹ 1,94,40,000 - ₹ 2,59,20,000

    Test EngineerWe are seeking a seasoned Test Lead with expertise in Salesforce platform to lead our QA efforts for Salesforce Sales Cloud and Service Cloud projects.

  • Senior Salesforce DevOps Specialist

    12 hours ago

    Kannur, Kerala, India beBeeDevops Full time ₹ 30,00,000 - ₹ 40,00,000

    Senior Salesforce DevOps SpecialistWe are seeking a seasoned expert in Salesforce DevOps to drive the setup, optimization, and governance of our CI/CD processes across multiple Salesforce orgs.This role is crucial for enabling package-based deployments, scalable branching strategies, and large-scale Salesforce programs such as Service Cloud and multi-org...

  • Salesforce Cloud Professional

    1 week ago

    Kannur, Kerala, India beBeeProfessionalism Full time ₹ 12,00,000 - ₹ 16,00,000

    Job Summary:We are seeking a skilled Salesforce Marketing Cloud Professional to manage and optimize our Marketing Cloud platform. As a key member of our team, you will ensure smooth campaign execution, data integration, automation, and user support.Key Responsibilities & Deliverables:Collaborate with marketing managers on daily basisBuild and configure...

  • Senior Salesforce Personalization Specialist

    3 days ago

    Kannur, Kerala, India beBeeDeveloper Full time ₹ 90,00,000 - ₹ 1,30,00,000

    Job OpportunityWe are seeking an experienced Salesforce Marketing Cloud Developer to join our team. As a key member of the marketing operations team, you will be responsible for designing and implementing personalized customer journeys that enhance engagement and deliver measurable business impact.The ideal candidate will have hands-on expertise in...

  • Senior Salesforce Strategist

    4 days ago

    Kannur, Kerala, India beBeeDirector Full time ₹ 1,61,00,640 - ₹ 3,04,17,120

    Job DescriptionWe are seeking a strategic and results-driven professional to lead the end-to-end Salesforce development lifecycle, overseeing multiple orgs and managing strategic initiatives. The ideal candidate will have hands-on experience in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud.